Teams at Intellihub Group

Leads retailer service governance, customer advocacy, escalations, incident communications, service reporting, and continuous improvement across a B2B retailer portfolio. The role identifies systemic customer issues, coordinates accountable business teams, manages customer commitments, and develops Customer Success and Key Account Coordination staff while supporting account managers focused on retention and growth.

Coordinates integrated marketing campaigns across digital, print, social media, email, and events for three brands. Creates content and promotional materials, manages social and website updates, supports EDM campaigns, coordinates trade shows and exhibitions, and analyzes campaign performance using Google Analytics. The role suits a proactive early-career marketer with strong organization, communication, creativity, and attention to detail.

Manage strategic customer accounts as the primary contact, developing account plans, overseeing commercial contracts, ensuring service obligations are met, resolving complex issues, and identifying opportunities for revenue growth. The role requires close collaboration with internal teams, strong stakeholder relationships, customer advocacy, and understanding of technical and operational environments in energy, utilities, infrastructure, or related sectors.