Teams at Intellihub Group

Hands-on FP&A and commercial analyst supporting budgeting, forecasting, management reporting, variance analysis, and commercial performance. Build and maintain Excel financial models and Power BI dashboards, deliver revenue and margin analysis, business cases, and partner with stakeholders to drive data-driven decisions and reporting improvements.

Monitor and improve customer operations by analysing operational data, managing ServiceNow and PureCloud workflows, handling escalations and Ombudsman cases, supporting ASPs and retailers, conducting QA reviews and UAT, maintaining SOPs, running KPI meetings, and providing training and day-to-day support to onshore and offshore teams to drive service quality and efficiency.

Manage end-to-end customer journey for embedded network clients: identify and convert opportunities, onboard customers, grow share of wallet, ensure SLAs for ordering, delivery, data quality, billing, reporting, and drive value-added product adoption.