Teams at IntelliDyne, LLC

The ServiceNow Developer designs, develops, and enhances ServiceNow applications and integrations, providing support in a secure federal environment and collaborating with stakeholders.

Design, develop, and customize ServiceNow applications, scripts, workflows, and integrations. Support upgrades, troubleshoot issues, optimize performance, ensure platform security and compliance, maintain documentation, and collaborate with stakeholders to translate requirements into technical solutions in a secure federal environment.

Lead and manage a 10–15 person Tier 1 help desk team to meet SLAs and KPIs, oversee ticket queues and escalations, provide coaching and training, maintain knowledgebase, and drive ITSM-based process improvements and reporting.