IntelliDyne, LLC Benefits Overview

Supports government health and human services products by assessing and improving user experience, accessibility, and human-centered design. Creates wireframes, prototypes, design standards, and reports; conducts user research, usability testing, heuristic analysis, and A/B testing; validates design decisions; tests screen-reader and responsive experiences; and collaborates with clients and development teams across multiple projects.

Manage, configure, and maintain enterprise network and connectivity systems. Monitor infrastructure using WhatsUp Gold, Nagios, and ServiceNow; troubleshoot servers, storage, routers, switches, firewalls, and VPNs. Support Windows Server, on-prem storage, AWS/Azure connectivity, and VMware environments. Build and implement network infrastructure, write scripts for monitoring, manage incidents, and maintain network documentation to meet SLAs.

The ServiceNow Developer designs, develops, and enhances ServiceNow applications and integrations, providing support in a secure federal environment and collaborating with stakeholders.