Teams at Integrity Marketing Group, LLC

Leads the company’s strategic vision, operational excellence, organizational culture, financial performance, client and stakeholder relationships, regulatory compliance, and growth initiatives across the Medicare and healthcare insurance business.

Build and scale the Account Management function for an insurance lead distribution platform. Own buyer retention, spend growth, account planning, outreach, KPI development, escalations, and feedback loops. Initially operate as an individual contributor, then establish the playbook, business case, staffing plan, and team structure for a future account management organization.

Lead new business operations for life and annuity submissions, manage Team Leads and Case Managers, enforce KPIs and SLAs, oversee case flow and turnaround times, deliver onboarding and coaching, serve as escalation point for complex cases, partner cross-functionally, drive process improvements, and report operational performance and risks to leadership.