Teams at Intact (intactfc.com)

Operates the switchboard and front reception desk while handling recurring administrative tasks such as shipping, data entry, scanning, filing, equipment and supply requisitions, and workstation setup. Maintains accurate correspondence, transcribes data, responds to requests, and supports projects and initiatives. The role requires strong organization, communication, customer service, teamwork, and Microsoft Office skills.

Designs end-to-end human-AI experiences for enterprise claims products. Responsibilities include leading discovery, framing problems, creating workflows and interfaces, contributing to product strategy and roadmaps, presenting to stakeholders, partnering with product, data science, engineering, and operations teams, applying design systems, and mentoring designers. The role also advances AI design practices and uses user insights, analytics, experimentation, and iterative validation to improve outcomes.

Leads UX and enablement strategy for IT services, enterprise platforms, and transformation initiatives. Designs accessible end-to-end journeys, service blueprints, workflows, adoption strategies, and reusable design standards. Conducts user research and usability testing, partners with business, product, architecture, and delivery teams, and connects experience investments to measurable employee, service, and business outcomes.