Teams at Instructure

Lead go-to-market strategy and sales execution across North and Latin America. Build and manage a distributed sales organization, drive revenue, pipeline health, and forecast accuracy, partner cross-functionally, represent the region to strategic accounts, and evolve scalable GTM structures.

Support Account Executives across the sales cycle by researching leads, analyzing customer data, creating engagement plans, scheduling meetings, drafting business cases and pricing, processing contracts, and maintaining Salesforce records. Participate in product shadowing and post-sales reviews to support enterprise SaaS sales for higher education accounts.

Provide first-line technical support for Canvas LMS via phone, chat, and ticketing. Troubleshoot and resolve user issues, escalate to L2 when needed, document actions, mentor peers, and create support documentation.