Teams at Instructure

The Manager of Customer Marketing will drive adoption, retention, and expansion for K-12 customers, designing programs, executing campaigns, and aligning with cross-functional teams.

Manage the customer experience for K-12 accounts using the Instructure Learning Platform. Retain and grow accounts, act as liaison between customers and Instructure, align platform use to customer goals, drive CSAT and NRR targets, collaborate with Sales and Renewals, and resolve issues through a solutions-oriented approach.

Account for and analyze sales commissions under ASC 340-40, determine capitalization/amortization treatments, collaborate with Sales/Payroll/FP&A, maintain documentation, support audits, reconcile commission accounts (clawbacks/true-ups), and help implement commission management systems while mentoring junior staff.