Teams at InoHealth

Build and run the end-to-end customer excellence function: design and configure support stack (Jira, Intercom, Instabug), create onboarding and training, develop AI-augmented workflows, manage KPIs and retention, supervise outsourced BPO support as volume grows, and represent customer insights across product, commercial, and regulatory teams.

Build and operate the customer excellence function end-to-end: implement support tooling (ticketing, in-app feedback, CRM), design onboarding and tiered engagement, automate workflows with AI, manage BPO transition, track KPIs and account health, and represent customer insights across product, commercial, and regulatory teams.

Build and run the customer excellence function end-to-end: launch support stack (Jira, Intercom, in-app feedback), design onboarding and tiered engagement, implement AI-augmented workflows, own KPIs, retention, and account health, supervise outsourced BPO operations as volumes grow, and represent customer insight across product, commercial, and regulatory teams.