Teams at Ingram Content Group

Manages accounts receivable credit and collections activities for assigned customer accounts. Responsibilities include order releases, credit processing, collections, payment-plan recommendations, reconciliations, credit holds, credit-card processing, account research, and resolving customer issues. The role uses Oracle, CyberSource, Web-Admin, JIRA-Credit, Excel, and Outlook while collaborating with sales, client services, accounts payable, returns, IT, and international offices.

Designs, builds, operates, and secures cloud infrastructure and platform services across Azure and Google Cloud. Responsibilities include Kubernetes administration, infrastructure as code, configuration automation, CI/CD and GitOps, observability, load balancing with HAProxy Enterprise, vulnerability remediation, patching, high availability, and TLS management. The role troubleshoots escalated issues, leads infrastructure projects, develops technical documentation, evaluates technologies, and mentors engineers.

Maintains product and purchase order data, sets up new items, expedites overdue orders, tracks shipments, resolves supplier discrepancies, and supports internal stakeholders through JIRA tickets. The role collaborates across sales, customer care, logistics, accounting, content management, and suppliers to improve service levels, inventory turns, return rates, and supply chain efficiency.