Teams at Ingram Content Group

Manages publisher client relationships as the primary liaison between clients, sales, support, marketing, and operations. Responsibilities include handling queries, providing sales updates, coordinating onboarding, meetings, conferences, and action plans, ensuring metadata compliance, and identifying business improvements. The role also develops and analyzes multichannel marketing campaigns, presents outcomes, supports system training, and advocates for client needs across the organization.

Leads planning, execution, and production of physical and virtual trade shows, meetings, and events for multiple business divisions. Coordinates with internal teams, executives, clients, business partners, and vendors; manages event plans, software platforms, deadlines, and multiple high-priority assignments. The role requires strong communication, presentation, negotiation, organization, collaboration, and customer service skills, along with at least three years of professional event or trade show production experience.

Supports publishers by answering questions, troubleshooting issues, resolving complaints, managing service requests, and coordinating with internal teams. The role provides phone, email, and chat support, maintains accurate service knowledge, records customer requirements in internal systems, handles account communications, and contributes to sales growth through upselling. It also supports third-party customer service agents and delivers high-touch customer service.