Teams at ING

Support creation of management reports and dashboards, perform controls and quality checks, manage reporting deliverables and reconciliations, drive process improvements, support UAT/system changes, and liaise with stakeholders to resolve reporting issues and ensure compliance with policies.

Partner with Control Standard Owners and Risk/Policy Owners to manage lifecycle of control standards (Data Management, EUC, BCBS239). Drive design, implementation, monitoring, attestations, calendaring, reporting, and optimization of non-financial risk controls. Facilitate stakeholders, prevent control duplication, promote automation, and contribute to governance and communication forums.

The Senior Financial Support Case Manager manages complex hardship cases, supports team operations, and drives quality outcomes while providing guidance to Case Managers. They assess hardship applications and handle escalations to ensure compliance with regulatory standards.