Infoya Benefits Overview

Leads critical production incident response from triage through restoration and closure, coordinating technology, security, product, business, and vendor teams. Owns SWAT queue health, ticket prioritization, SLA performance, stakeholder communications, operational reporting, and root-cause reviews. Facilitates Scrum ceremonies, coaches teams on Agile practices, removes impediments, and drives corrective actions and continuous improvements across incident management, support workflows, monitoring, resilience, and service governance.

Lead Scrum ceremonies and Agile delivery across complex enterprise transformation initiatives. Manage project plans, milestones, scope, risks, dependencies, releases, governance, and delivery metrics across Product, Engineering, QA, Data, and Business teams. Remove impediments, coordinate cross-team dependencies, ensure release readiness and quality, provide stakeholder and executive reporting, coach teams and Product Owners, and drive continuous improvement, DevOps, and CI/CD adoption.

Provide L1/L2 technical support for employees, including device provisioning, onboarding and offboarding, hardware troubleshooting, endpoint management, security compliance, asset lifecycle tracking, and ITSM incident resolution. Support Windows, Microsoft 365, identity platforms, networks, VPNs, and endpoint security tools. Maintain documentation and inventory records, meet service-level agreements, and coordinate with security, infrastructure, HR, facilities, and vendors.