Teams at Infotel UK Consulting

Provide L1/L2 production support and on-call (24x7 rotation) for the Axiom financial reporting platform. Troubleshoot and optimize Axiom jobs, write/maintain shell scripts and Oracle SQL/PLSQL, manage Autosys schedules, monitoring (Dynatrace), ServiceNow incident/change tracking, platform maintenance/upgrades, and collaborate with development for L3 escalations. Participate in change deployments, mentor junior engineers, and maintain SLAs and compliance.

Provide application production support for a defined application scope: handle incidents, requests, changes, meet SLAs, coordinate with Paris and internal IT teams, manage ITSM processes (incident/problem/change/release), maintain service catalog and documentation, contribute to knowledge transfer, KPIs, and continuous improvement.

Gather business and functional requirements for payments and banking applications, translate into functional specifications and test plans, document workflows, liaise with architecture and technical teams, support implementation, integration and production operations, and manage IT project activities across stakeholders.