Teams at Infobip

Manages mid-market client relationships to drive satisfaction, retention, revenue growth, and product adoption. Responsibilities include meeting growth KPIs, coordinating technical and operational account setup, monitoring traffic and financial risks, analyzing client data, troubleshooting activity with internal tools, forecasting business performance, updating Salesforce, coordinating cross-functional teams, and supporting onboarding and mentoring.

Identifies and develops new business opportunities with target prospects and existing clients. Sells Infobip’s communication products, develops solution proposals, manages forecasting and account strategy, negotiates pricing and contracts, and supports client relationships during the first 12 months. Responsibilities include cross-selling, upselling, acquisition, CRM maintenance, account health management, and collaboration with internal stakeholders. The role also involves mentoring team members and applying advanced business and technical skills.

Generates qualified sales meetings through outbound prospecting across phone, email, social media, and digital channels. Qualifies leads, identifies customer needs and segments, routes opportunities, collaborates with sales, marketing, and channel teams, and maintains accurate activity tracking and forecasting. Uses Salesforce, Outreach, and ZoomInfo while developing sales, communication, and commercial skills through ongoing training and coaching.