Infobip Benefits Overview

Support account activation and onboarding by configuring accounts, email domains, numbers, trial settings, pricing and routes. Assist with Salesforce/CPQ updates, billing address setup, partnership onboarding, and operational process improvements under supervision.

Support self-service B2B customers across their lifecycle: handle inquiries and tickets, resolve technical issues, identify upsell/cross-sell opportunities, analyze usage for lead qualification, and collaborate with Sales, Marketing and Customer Success to improve processes and conversions.

Hunt and close net-new customers in West India by building pipeline, qualifying leads, developing solution proposals, negotiating contracts, and collaborating with BDRs, AMs, and technical specialists to ensure account health and successful onboarding.