Teams at Info Origin Inc.

Administer enterprise endpoint systems using Microsoft Intune, Azure/Entra ID, and Active Directory. Deploy applications, manage laptops, desktops, and mobile devices, troubleshoot Windows and Microsoft 365 issues, perform patching and endpoint security administration, and support Azure and MECM/SCCM environments. Resolve escalated technical issues, guide support staff, maintain documentation, and prepare performance reports.

Provide Tier III support for Avaya telecom environments, including installation, configuration, troubleshooting, and administration of Communication Manager, Session Manager, System Manager, CMS, Workforce Optimization, gateways, and SBCs. Apply expertise in SIP, H.323, routing, switching, firewalls, WAN, and QoS. Work onsite in Jackson, Mississippi, communicate effectively, and guide junior team members.

Supports infrastructure technology projects across networking, servers, workstations, Microsoft 365, telecommunications, and service center teams. Analyzes data, documents technical requirements, tests and implements solutions, researches improvements, develops procedures, trains users, and provides support. Also prepares requests for proposals and contract deliverables while coordinating project assignments and ensuring specifications and deadlines are met.