Indigo Books & Music Inc. Benefits Overview

Leads daily store operations and customer experience, including opening and closing, sales performance, visual standards, facilities, safety, loss prevention, team coaching, talent development, and execution of store priorities. The role supports profitability, maintains a customer-centric culture, manages costs, and ensures employees and customers experience a welcoming, safe environment.

Manages enterprise talent programs, including performance enablement, talent reviews, succession planning, leadership development, career development, and employee engagement. Partners with HR and business leaders to identify capability needs, analyze talent data, improve organizational readiness, implement scalable practices, manage vendors, and lead cross-functional talent projects. Tracks adoption, outcomes, and continuous improvement while supporting Indigo’s broader talent strategy.

Designs, implements, and evaluates learning and development programs aligned with business goals. Manages LMS content and functionality, conducts learning needs analyses, creates blended and e-learning materials, facilitates programs, measures effectiveness, and incorporates emerging technologies. Partners with HR, business leaders, vendors, and subject matter experts while supporting budgets, compliance training, employee development, and a culture of continuous learning.