Teams at InBody Co., Ltd.

Provide post-purchase e-commerce customer support across marketplaces (Amazon, Walmart, eBay), resolve warranty/return/dispute issues, troubleshoot product and connectivity problems, create support documentation and SOPs, monitor reviews and feedback, and coordinate with internal teams to improve product and processes.

Provide first-line technical and hardware support for post-sales customers via phone, email, and chat. Create/manage support tickets, maintain knowledge base and records, handle returns/refunds, create service orders in ERP, collaborate cross-functionally, and achieve CSAT targets.

Prospect and qualify leads via phone, email, social media, and events. Manage leads in CRM, nurture relationships, and hand qualified opportunities to closers. Collaborate with sales and marketing, attend training, and maintain high call volumes while supporting trade shows and occasional travel.