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Healthtech • Information Technology • Security • Software • Cybersecurity
Manages SMB customer relationships throughout the customer journey, focusing on retention, product adoption, satisfaction, renewals, and expansion opportunities. Reviews customer analytics, manages engagements through Salesforce and Gainsight, coordinates with Sales, Support, and Renewals, resolves customer issues, communicates customer feedback, develops advocacy opportunities, and helps implement scalable programs that improve customer outcomes.
Healthtech • Information Technology • Security • Software • Cybersecurity
Manage end-to-end subscription renewals for an assigned customer portfolio, driving retention, negotiating contracts, identifying upsell opportunities, preparing quotes and forecasts, and coordinating with customers, channel partners, Sales, Customer Success, Finance, Legal, and Operations. Maintain accurate Salesforce data, assess renewal risks, communicate product value, and support multi-year agreements and cloud transitions.
Healthtech • Information Technology • Security • Software • Cybersecurity
Generates qualified sales pipeline through outbound prospecting and inbound lead qualification. Executes multichannel outreach, researches target accounts, qualifies leads, maintains Salesforce records, and partners with Account Executives on territory strategy and follow-up. The role engages decision-makers, tracks performance metrics, provides market feedback, and contributes to revenue growth while developing toward future sales roles.
