Teams at Imperative Logistics Group

Lead the U.S. import team to ensure compliant, efficient customs clearance and high-quality customer service. Oversee daily import operations, ensure U.S. Customs and PGA compliance, develop staff, monitor KPIs, drive process improvements, manage documentation and audits, support customer relationships, and participate in continuous improvement and ISO activities.

Lead and develop the U.S. import team to ensure compliant, efficient customs clearance and exceptional customer service. Oversee daily import operations, compliance with U.S. Customs and PGAs, KPI monitoring, process improvements, customer relations, billing accuracy, and audit readiness. Support new account implementations, training, ISO activities, and occasional travel to ports and customer sites.

Manage and implement import/export compliance program, liaise with US regulatory agencies, conduct investigations and audits, maintain documentation, support C-TPAT/ACE Portal and CargoWise, provide training and client guidance, and report compliance risks to senior management.