Teams at impact.com

Manage customer success activities for impact.com’s partnership marketing platform. Responsibilities include platform training, account management, customer communications, escalation handling, project and ticket tracking, stakeholder coordination, and renewal and expansion support. The role requires strong customer service, digital marketing knowledge, communication, problem-solving, conflict resolution, organization, and time management skills.

Establish and maintain data governance for Salesforce and internal tools: define ownership, enforce data quality, manage master data and metadata, ensure compliance, lead cleansing and stewardship programs, implement governance tools, and collaborate cross-functionally to align data strategy and support audits and release cycles.

Own the technical vision, architecture, and roadmap for impact.com’s QA platform. Build and operate developer tools, frameworks, CLIs, MCPs, AI agents, and full-stack applications used across engineering. Set quality standards, evaluate and adopt technologies, develop distributed production systems, and lead technically through influence. The role requires hands-on software engineering, expertise in backend and infrastructure systems, experience with LLM-based tools, and a track record of platform or developer-tool adoption.