Teams at Impact Clients

Research and identify hyper-viral Instagram content, document why posts perform, and translate insights into hooks, carousel copy, and video scripts for a personal brand. Analyze 50+ posts daily, organize findings, and collaborate with the content team to produce on-brand, engagement-driven content.

Produce high-performing AI-driven paid ads from concept to final cut using AI avatars, voiceovers, b-roll, and motion graphics. Match and iterate on existing ad styles, collaborate with copywriters, optimize for hooks/pacing/CTAs, scale volume, and stay current with AI tools to innovate creative formats.

Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.