Teams at Impact Clients

Own the email/ticket support desk: monitor and respond to tickets within SLA, categorize and tag issues, handle common cases per playbook (access, billing, refunds, subscriptions), escalate sensitive matters, keep queue response standards, and coordinate via Helpdesk, Slack, and Trello.

Generate and defend high-impact YouTube ideas, write four long-form scripts weekly (3 business, 1 AI-avatar), and perform two QC passes per edit. Collaborate with Head of YouTube, editors, and thumbnail designer; measure success by views, outliers, and retention. Role is creative with research and rapid performance feedback.

Research and identify hyper-viral Instagram content, document why posts perform, and translate insights into hooks, carousel copy, and video scripts for a personal brand. Analyze 50+ posts daily, organize findings, and collaborate with the content team to produce on-brand, engagement-driven content.