Teams at Impact Clients

Lead YouTube strategy, scripting, packaging, production, analytics, and creative team management for a business education channel. Own subscriber, view, retention, and funnel goals; develop content ideas and structured tests; write and edit long-form scripts; guide editors and designers; analyze performance; and connect YouTube activity to leads and sales. The role requires strong storytelling, business judgment, marketing-funnel understanding, and full-time collaboration with leadership.

Own the email/ticket support desk: monitor and respond to tickets within SLA, categorize and tag issues, handle common cases per playbook (access, billing, refunds, subscriptions), escalate sensitive matters, keep queue response standards, and coordinate via Helpdesk, Slack, and Trello.

Generate and defend high-impact YouTube ideas, write four long-form scripts weekly (3 business, 1 AI-avatar), and perform two QC passes per edit. Collaborate with Head of YouTube, editors, and thumbnail designer; measure success by views, outliers, and retention. Role is creative with research and rapid performance feedback.