Teams at Impact Clients

Own the CEO’s calendar, follow-ups, project-management systems, hiring operations, content execution tracking, metrics, reporting, and special projects. The role protects executive focus, enforces accountability across teams, coordinates hiring pipelines, analyzes financial and performance data, and builds scalable operating rhythms. It is a high-trust Executive Operations position with a performance-based path toward Chief of Staff responsibilities.

Own the email/ticket support desk: monitor and respond to tickets within SLA, categorize and tag issues, handle common cases per playbook (access, billing, refunds, subscriptions), escalate sensitive matters, keep queue response standards, and coordinate via Helpdesk, Slack, and Trello.

Generate and defend high-impact YouTube ideas, write four long-form scripts weekly (3 business, 1 AI-avatar), and perform two QC passes per edit. Collaborate with Head of YouTube, editors, and thumbnail designer; measure success by views, outliers, and retention. Role is creative with research and rapid performance feedback.