Teams at IMPaCT Care

Manage end-to-end customer implementation and adoption projects for healthcare organizations. Build and maintain project plans, track deliverables, capture decisions, coordinate internal and customer teams, identify risks, prepare meetings and business reviews, manage technical reviews, produce reports, and triage customer requests. The role supports multiple Community Health Worker program launches and requires strong organization, communication, live note-taking, and project management skills.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.