Teams at ImageNet Consulting, LLC

Provides frontline IT support by configuring hardware, installing software, troubleshooting computer systems, responding to helpdesk requests, documenting incidents, training users, maintaining technology knowledge, and assisting with hardware disposal and system administration.

Develops new business through prospecting, cold calling, networking, referrals, and territory travel; manages existing client relationships; evaluates needs and proposes hardware, software, and service solutions; conducts account reviews; prepares quotes and contracts; maintains CRM records; forecasts sales; coordinates delivery and follow-up; and meets assigned sales goals.

Provides technical support for computer hardware, software, workstations, and company applications. Responsibilities include receiving and prioritizing helpdesk requests, troubleshooting issues, installing and removing hardware and software, documenting repairs, assisting with system administration, training users, monitoring security, and preparing equipment for disposal. The role requires strong communication, organization, customer service, analytical, and problem-solving skills, along with Microsoft Office and Windows experience.