Teams at Illuminate USA

Develop and improve Quality Management Systems aligned with ISO standards, manage document control and approvals, conduct internal audits, support external audits, monitor quality KPIs, lead improvement initiatives, and train teams on quality practices. The role also supports integration with environmental and safety management systems and collaborates cross-functionally to maintain compliance and product quality.

Coordinates customer quality activities for photovoltaic modules across pre-sales, production, and after-sales stages. Handles customer complaints, feedback, inspections, audits, factory visits, contract quality requirements, and corrective actions. Communicates customer and headquarters quality expectations across factory departments, verifies production standards and materials, supports continuous improvement, and maintains customer relationships.

Administers employee health, welfare, retirement, leave, unemployment, workers’ compensation, and wellness programs. Supports open enrollment, benefits inquiries, claims resolution, regulatory compliance, benefits data accuracy, recordkeeping, and reporting. Collaborates with HR and payroll teams while maintaining confidential employee information and assisting with Total Rewards initiatives.