Teams at iHomefinder, Inc.

Provides email, phone, and live chat support for hosted websites and IDX search products. Troubleshoots website configuration, integrations, WordPress, and third-party platform issues; assists web developers and partner firms with onboarding and training; escalates complex problems; documents resolutions; and contributes to support metrics, reporting, and knowledge sharing.

Manage proactive outreach, onboarding, adoption, retention, and account health for real estate technology clients. Lead account reviews, feature walkthroughs, troubleshooting, and video meetings; identify churn risks and growth opportunities; maintain accurate Salesforce records; and collaborate with Support, Product, Engineering, Sales, and Marketing. Help improve customer success processes, playbooks, and advocacy efforts while driving engagement, satisfaction, and retention.

The Account Executive II will engage with real estate agents to sell products, improve customer acquisition, and achieve sales goals. Responsibilities include customer education, resolving issues, and maintaining sales activity records.