Teams at IHC Specialty Benefits, Inc.

Owns business-unit operating rhythms, governance, and execution mechanisms. Leads cross-functional initiatives, executive planning, business reviews, dashboards, KPI and OKR visibility, organizational improvements, communications, and collaboration practices. Partners with senior leaders to prioritize work, resolve roadblocks, translate strategy into measurable execution, and recommend corrective actions. The role also supports organizational change, knowledge management, mentorship, onboarding, and scalable team operations.

Lead B2B workplace insurance growth by partnering with agencies and distribution partners. Design ICHRA and level-funded solutions, integrate enrollment/BenAdmin tech, bundle ancillary products, consult brokers/HR on ACA/HRA regulations, and expand distribution through affinity and agency partnerships.

Lead and execute user onboarding for a SaaS platform: provide training (live/webinars/demos), configure accounts and integrations, troubleshoot early-stage issues, create documentation, monitor adoption metrics, engage at-risk users, and relay feedback to product and cross-functional teams to ensure successful platform adoption.