IG Group Benefits Overview

Provide onsite and remote desktop support across Windows and macOS environments. Triage and resolve incidents and service requests through ServiceNow and other channels, administer Active Directory, Entra ID, endpoint management, Microsoft 365, collaboration tools, and audiovisual systems, and support device deployments and upgrades. Collaborate with escalation teams, vendors, and global IT, while improving processes, automation, asset management, and service quality for business-critical users.

Develop and maintain FIX APIs for IG Prime, enhance API capabilities, monitor performance, and support clients while collaborating with stakeholders.

Support, develop, maintain, and enhance ServiceNow ITSM, HRSD, ITOM, Discovery, and Event Management applications. Configure workflows, Flow Designer processes, reports, portals, and Performance Analytics. Build integrations using REST, SOAP, and other protocols; manage CMDB, CSDM, Discovery, and MID Servers. Perform upgrades, troubleshoot platform issues, transition customizations to out-of-the-box functionality, maintain SLAs, mentor junior team members, and drive continuous improvement.