IG Group Benefits Overview

Provide digital-first customer support via Intercom and phone, resolve complex product and trading queries, meet CSAT and productivity targets, escalate appropriately, contribute to process improvements and training materials, and champion excellent customer experiences within a hybrid, multinational team.

Support end-to-end retail client onboarding by verifying documentation, completing KYC checks, maintaining audit-ready records, resolving straightforward client queries, identifying discrepancies, and escalating risks or complex cases. The role requires adherence to AML/KYC policies, KPIs, SLAs, and quality standards while supporting process checks and staying current with regulatory requirements.

Provide digital-first customer support through Intercom, phone, and other channels for queries about financial products, markets, and trading platforms. Resolve issues, maintain high productivity and quality standards, achieve strong customer satisfaction, escalate complex cases appropriately, and advocate for process improvements. The role requires English and German fluency, strong communication and problem-solving skills, emotional intelligence, numerical aptitude, and the ability to learn financial trading concepts quickly.