Teams at IFZA

Manages visa administration, documentation, CRM updates, client and partner inquiries, status communications, complaint resolution, and escalation of complex visa issues. Provides quotes and visa-related documents, analyzes application materials for accuracy, coordinates with sales, finance, and licensing teams, and maintains strong customer relationships while ensuring timely processing and service quality.

Leads technical IT projects involving infrastructure, cloud platforms, system implementations, technology upgrades, and digital transformation. Oversees vendors, budgets, service delivery, security, compliance, disaster recovery, SOPs, and system performance. Advises senior management on IT strategy, identifies improvement opportunities, and develops IT staff through leadership, guidance, and training. Ensures technology systems align with business objectives, client needs, ROI, and cost-efficiency goals.

Manage end-to-end procurement activities, including supplier sourcing, tendering, negotiations, contracts, supplier performance, risk assessments, purchase orders, and spend analysis. The role supports procurement strategy, cost optimization, governance, and continuous process improvement while partnering with stakeholders and presenting procurement insights to management.