IEM Benefits Overview

Lead Case Manager reviews applications for accuracy and eligibility, provides day-to-day guidance to case managers, documents cases, monitors compliance, investigates discrepancies, supports onboarding and training, communicates with applicants, tracks case progress, and recommends operational improvements to ensure policy-compliant program delivery.

Designs and governs AMI solutions and integrations for utility Meter-to-Cash processes. Leads data strategy (data lakes, Databricks, Azure), approves designs and tests, gathers business requirements, ensures architecture compliance, and supports deployments, operations, and storm restoration activities.

Plan, manage, and execute AMI system cutovers and migrations to DEV/TEST/UAT/Production. Develop detailed cutover plans, coordinate resources, liaise with vendors, integrators, LUMA IT and stakeholders, support releases, provide status reporting, define freeze and recovery strategies, and assist with storm restoration drills.