Teams at IDnow

Designs and maintains enterprise integrations across SaaS platforms, cloud infrastructure, data systems, and internal applications. Builds GitLab CI/CD pipelines, Terraform-based AWS infrastructure, automation workflows, APIs, event-driven data pipelines, and AI-enabled middleware using Node.js or Python. Manages MCP servers, integrates machine learning and LLM services, troubleshoots system performance, and ensures secure, reliable, well-documented solutions through collaboration, testing, and continuous improvement.

The Product Manager will own the product lifecycle, drive customer migrations, define KPIs, manage roadmaps, and support migration to a new platform while ensuring compliance and collaboration with various teams.

Lead and scale the Customer Success function for enterprise clients, owning NRR, churn prevention, and expansion. Manage and coach CSMs, build scalable CS processes and playbooks, standardize reporting, drive cross-functional collaboration with Sales, Product, and Marketing, and champion the customer voice to influence product and commercial strategy.