Teams at Idaho First Bank

Provides customer support for a digital bank through phone, chat, and email. Resolves account and service issues, explains banking products, documents interactions, escalates complex cases, supports cross-selling, and assists with team training. The role also maintains knowledge of banking policies, procedures, fraud detection, risk management, and applicable regulations while collaborating on customer service process improvements.

Lead day-to-day accounting operations, maintain the general ledger, oversee month- and year-end closes, reconciliations, AP and payroll controls, support regulatory and tax reporting, coordinate audits, train staff, and drive process improvements and internal controls within a community bank.