Teams at ICW Group

Designs, implements, and maintains scalable, secure, highly available AWS cloud infrastructure. Leads cloud architecture and engineering projects, guides development teams, supports migrations, establishes automation and compliance standards, reviews code and designs, troubleshoots systems, and partners with security and application teams on enterprise solutions. The role also mentors engineers and evaluates AWS technologies to improve platform capabilities.

Supports underwriters by processing new business, renewals, endorsements, cancellations, reinstatements, and policy documents. Reviews and enters policy information, assists with underwriting data collection, responds to agent and insured inquiries, orders loss runs, prepares materials, and follows up on outstanding requirements. Collaborates with underwriting, billing, claims, premium audit, business development, and risk management teams while ensuring accurate and timely policy servicing.

Manages ICW Group’s outside counsel network, litigation defense budgets, legal spend, e-billing governance, and attorney performance scorecards. Oversees panel selection, RFPs, rate negotiations, invoice audits, and executive reporting across multiple insurance lines. Partners with Claims, Finance, Analytics, and IT to improve litigation outcomes and operational efficiency through data analytics, AI, and legal technology. Builds governance frameworks for Coverage and Bad Faith programs and provides strategic recommendations on counsel utilization and performance.