Teams at ICW Group

Leads technology product strategy and delivery for the Specialty Business Unit, overseeing insurance platforms across policy administration, underwriting, billing, claims, portals, and distribution. Manages product roadmaps, vendor governance, cross-functional delivery, and a team of technical product managers. Partners with executives and business stakeholders to prioritize initiatives, ensure customer value, and align products with enterprise goals. Oversees hiring, performance management, coaching, and team development.

Processes accurate premium billings, including interim, final, revised, and manually calculated audit billings. Responds to customer and department emails, handles agent and policyholder calls, researches policy and payment information, assists with payroll reporting, and processes payments, cancellations, and reinstatements. Performs administrative tasks and accurate data entry across multiple applications while providing customer service and maintaining policy records.

Manages moderately complex California workers’ compensation claims from investigation through resolution. Communicates with policyholders, agents, attorneys, witnesses, and experts; determines exposure; administers benefits; sets and adjusts reserves; monitors litigation and legal costs; prepares claim status reports; ensures regulatory and company-policy compliance; and uses negotiation, mediation, denial, and litigation strategies to resolve claims fairly. The role also supports process improvement, data accuracy, knowledge sharing, and ongoing training.