Teams at ICF

Execute functional, regression, integration, automated, manual, and UAT testing for ServiceNow solutions in a secure federal environment. Design and maintain ATF test suites, validate workflows, integrations, configurations, access controls, and releases, track and verify defects, document test evidence, and coordinate with analysts, developers, product owners, and stakeholders on acceptance criteria and release readiness.

Lead ICF’s FEMA Region 4 Public Assistance portfolio across eight southeastern states. Responsibilities include P&L and delivery oversight, managing Project Managers, staffing and utilization planning, FEMA compliance, client relationship development, business growth, proposal oversight, go/no-go decisions, and technical pursuit support. The role also requires building relationships with emergency management agencies, mentoring project leaders, identifying delivery risks, and traveling up to 50% during active disaster response periods.

Lead enterprise-wide, software-enabled transformation programs from design through adoption. Define KPIs/OKRs, governance, budgets, and benefits realization; manage cross-functional redesigns, integrations, and change adoption. Coach teams, support roadmap and resource planning, and embed sustainable operating models using human-centered design, systems thinking, and delivery toolsets to achieve measurable business outcomes.