Teams at Iceberg Finance

Conduct account investigations, skip tracing, and OSINT searches to locate individuals and assets supporting collections and recovery. Analyze account activity, identify fraud indicators and discrepancies, validate information, document findings, and follow leads through resolution. Collaborate with Collections and Recovery teams while communicating professionally and complying with company policies, legal requirements, and privacy regulations.

Conduct bilingual French-English investigations of customer and merchant accounts to locate people and assets, identify recovery opportunities, detect potential fraud, validate information, and resolve anomalies. Maintain accurate investigation records, collaborate with collections teams, communicate with clients and external parties, and comply with legal, regulatory, and privacy requirements.

Drives revenue growth across the Vancouver territory by prospecting, qualifying, and closing B2B merchant partners in healthcare, dental, cosmetic, and wellness sectors. Responsibilities include cold outreach, client visits, product demonstrations, pipeline management, onboarding planning, sales presentations, relationship development, and industry event participation. The role requires regular regional travel, CRM updates, and collaboration to support partner activation and retention.