Teams at IBMC

Lead and supervise a front-line email and live-chat support team: manage daily queue operations, handle high-priority escalations, perform QA and coaching, maintain SOPs and knowledge bases, provide direct customer support, and report support performance metrics to stakeholders.

Field-based Sales Representative responsible for driving market expansion and securing high-value industrial accounts in Indonesia's textile/elastics sector. Conduct competitor and market intelligence, perform regular client site visits, support corporate and global account managers, represent the company at trade shows, and provide strategic market insights to leadership to increase market share.

Design and maintain full brand identity systems and print marketing collateral for F&B and lifestyle concepts. Prepare print-ready artwork, coordinate with vendors and cross-functional teams, ensure visual consistency across regional touchpoints, and manage multiple projects to deadline.