Teams at Ibexa

Manage and grow strategic accounts across Spain and LATAM by building executive relationships, driving platform adoption, ensuring retention, leading renewals, and identifying upsell and cross-sell opportunities. The role includes monitoring account health and KPIs, conducting business reviews, coordinating cross-functional teams, advocating for customer needs, and advising complex international clients on maximizing platform value.

Own internal workplace IT for approximately 350 employees across multiple countries. Provide Level 1 and 2 support, manage macOS and Windows environments, administer SaaS tools and access rights, improve Jira Service Management processes, support onboarding and offboarding, manage office IT and meeting rooms, and create documentation. The role partners with Security, HR, Operations, and local providers while helping transition from Microsoft Office to Google Workspace.

Perform outbound and inbound prospecting to generate qualified meetings and SQLs for enterprise and upper mid-market accounts. Support account-based outreach, stakeholder mapping, multi-channel sequencing, structured discovery, CRM hygiene, and partner co-prospecting to build pipeline and improve conversion.