Teams at Ibero American Action League

Supervise daily IT operations across agency locations, including helpdesk service delivery, infrastructure monitoring, endpoint management, asset inventory, vendor coordination, documentation, reporting, and operational projects. Lead and develop technical staff, manage escalations, monitor service levels, coordinate resources, identify risks, and improve IT processes. Support enterprise Microsoft technologies, networking, servers, wireless systems, VPN, backups, and cybersecurity best practices.

Conducts Medicaid and Social Care Network health-related social needs screenings, verifies eligibility and consent, documents billable services, and connects members with community resources or Enhanced Care Management. Performs outreach, eligibility assessments, referrals, case closure or transitions, and accurate data entry while maintaining confidentiality and handling sensitive topics empathetically.

Conducts Health-Related Social Needs screenings, verifies Medicaid and SCN eligibility, obtains consent, documents services, and connects members with community resources or Enhanced Care Management. Performs outreach, eligibility assessments, referrals, case closure, and Medicaid reimbursement submissions while maintaining confidentiality, accuracy, and compliance with HIPAA and program requirements.