Teams at IANS

Manage daily Boston office operations, including supplies, conference rooms, facilities issues, vendors, invoices, catering, meetings, events, and visitor logistics. Support candidate interview days, employee onboarding, expense processing, and workplace culture initiatives. Coordinate with recruiting, People, EA, and office management teams while maintaining a welcoming, organized workplace and proactively resolving office needs.

Provides client-facing information security support by hosting expert calls, scoping and coordinating client inquiries, scheduling consultations, and maintaining follow-up. Builds relationships with clients, faculty, and account managers while managing Salesforce case queues and operational requests. Supports service adoption, client satisfaction, and process efficiency through proactive communication, timely responses, and effective coordination.

The Research Interviewer conducts structured phone interviews with security professionals to gather detailed qualitative and quantitative data for IANS's new data product. Responsibilities include interview coordination, conducting interviews, data processing, quality checks, and reporting on progress and coverage gaps.