IANS Benefits Overview

Provides client-facing information security support by hosting expert calls, scoping and coordinating client inquiries, scheduling consultations, and maintaining follow-up. Builds relationships with clients, faculty, and account managers while managing Salesforce case queues and operational requests. Supports service adoption, client satisfaction, and process efficiency through proactive communication, timely responses, and effective coordination.

The Research Interviewer conducts structured phone interviews with security professionals to gather detailed qualitative and quantitative data for IANS's new data product. Responsibilities include interview coordination, conducting interviews, data processing, quality checks, and reporting on progress and coverage gaps.

Report on cybersecurity news and trends for CISOs and security teams by producing multiple weekly, data-driven stories; cultivate expert sources; leverage IANS research and attend industry events; collaborate with research and content teams; handle occasional off-hours breaking news and work on-site in Boston at least two days weekly.