Teams at IAG Loyalty

Manage and apply the Avios brand across products and digital channels. Create guidelines, toolkits and brand governance; review creative; partner with agencies and stakeholders; drive always-on digital activity across websites, app and CRM; support launches and international brand application.

Create, edit and publish organic social media content for British Airways Holidays across Instagram, Facebook, TikTok and YouTube. Own posts from idea to publication, edit imagery and short-form video, monitor and respond to audience engagement, and review performance to optimize future content while maintaining brand governance and compliance.

Use ticketing expertise to manage booking amendments and ticket changes, resolve disruption, coordinate accessibility with suppliers, support fraud prevention and operational admin, maintain work queues, build supplier relationships, and propose process improvements.