IAG Loyalty Benefits Overview

Own the technical direction, roadmap, operational performance, and continuous improvement of the enterprise Digital Workplace and Microsoft platform estate. Lead internal teams, contractors, and strategic partners while managing major programmes, suppliers, budgets, licences, security, resilience, and service quality. Provide hands-on technical authority across Microsoft 365, identity, endpoint management, collaboration, security, automation, telemetry, and Copilot. The role is London-based with hybrid office attendance and regular travel to Crawley.

Own the digital insight agenda, analyze customer journeys across websites and apps, identify conversion opportunities, and connect digital, customer, marketing, loyalty, and commercial data. The role supports experimentation and A/B testing, influences product, UX, marketing, and commercial decisions, and translates complex analysis into actionable recommendations for stakeholders and senior leaders.

Analyze customer behavior, demand, redemption trends, and pricing performance for Avios loyalty products. Develop and optimize pricing strategies, write SQL queries, analyze large datasets, and maintain dashboards and reports using Tableau, Astrato, and Excel. Present insights to support pricing decisions, promotions, and customer propositions while collaborating with Commercial, Marketing, Finance, Data, Revenue Management, and airline partners.