Teams at Hyprwork

Own and expand AI customer-support agents, including prompt engineering, knowledge bases, conversation flows, evaluations, guardrails, and handoffs. Build Python-based LLM applications, internal process automations, API integrations, monitoring, and automated CX dashboards across Yuma, Richpanel, Aircall, Shopify, and Checkout Champ. The role focuses on increasing autonomous conversation resolution, reducing repetitive work, and improving CX visibility.

Lead customer experience QA across two direct-to-consumer brands. Rebuild and maintain quality rubrics, lead evaluator calibration and coverage, ensure data integrity across voice and written channels, convert findings into coaching and escalations, and identify broader product, policy, offer, and funnel improvements from customer interactions.