HyperGuest Benefits Overview

Supports senior account managers with day-to-day customer relationships across a portfolio of travel and hotel accounts. Monitors account performance, maintains communication, supports contracting and data accuracy, handles first-line customer requests, escalates complex issues, and keeps CRM records current. The role also identifies opportunities, works toward targets, and collaborates across departments while developing travel-tech account management experience.

Own product strategy and lifecycle for B2B hospitality distribution products. Define requirements, user stories, logic flows, and acceptance criteria with R&D. Design features around third-party API dependencies, inconsistent data schemas, and latency. Analyze platform performance, adoption, and transaction flows to identify friction and drive continuous optimization across a complex, multi-party ecosystem.