Teams at Hydro Ottawa Limited

Lead development and management of technical policies, standards, specifications, and training for the distribution system. Supervise engineering and technical staff, provide technical guidance for design and construction, ensure compliance with codes and Ontario Regulation 22/04, support audits, conduct technical studies and failure analyses, deliver training, develop Engineers in Training, and lead projects and financial/business case analysis.

Drives customer experience and process improvement initiatives across the organization. Maps customer journeys and business processes, analyzes customer feedback and data, develops business cases and requirements, supports usability testing and change management, monitors KPIs, and recommends operational enhancements. The role collaborates with cross-functional teams, supports customer-focused applications and programs, creates reports and documentation, and facilitates successful implementation and knowledge transfer.

Coordinates corporate planning, performance reporting, executive and Board materials, Annual Report and AGM delivery, ESG disclosures, comparator analysis, and strategic projects. Reviews performance data, identifies trends and risks, develops decision-oriented insights, improves reporting processes, and supports governance, stakeholder coordination, and continuous improvement across Hydro Ottawa.