Teams at HumanSignal

Resolves contractor support tickets involving payments, identity verification, account access, onboarding, and project issues. Serves as a single point of contact, coordinates escalations across internal teams, monitors Discord requests, applies ticket severity classifications, supports P0 on-call response, and identifies opportunities for self-service and automation. Maintains service-level performance and helps reduce re-escalations and unresolved contractor issues.

Provide technical support for Label Studio, troubleshooting installation, configuration, software, cloud, API, browser, and containerized-system issues. Diagnose root causes using debugging tools and logs, collaborate with Product, Engineering, and Customer Success, create documentation, improve support workflows, automate processes, and deliver structured customer updates.

Process audio and video recordings using Label Studio by organizing files, synchronizing media, trimming recordings, applying file and export guidelines, and conducting quality checks. The role requires accurate, consistent work, basic troubleshooting, clear communication, and meeting daily processing targets. It is a remote U.S. contract role requiring up to 40 hours weekly, with occasional evening and weekend availability.