Teams at Humana

Administers and supports Genesys Cloud CX and related contact center technologies, including telephony, digital channels, routing, integrations, reporting, and platform configuration. Partners with stakeholders, vendors, carriers, and technical teams to implement scalable solutions, monitor performance, troubleshoot issues, coordinate releases, and maintain compliance and documentation. Serves as a subject matter expert while following change management and operational support practices.

The Medical Receptionist greets patients and visitors, operates multi-line phones, manages messages and visitor logs, answers routine inquiries, and performs administrative tasks such as scheduling rooms and handling mail and courier packages. The role requires front-office patient contact, bilingual English/Spanish proficiency, computer skills, and teamwork. Preferred experience includes HEDIS, electronic medical records, and geriatric care. This is a full-time, onsite position with possible local travel.

Develop and test complex software applications and infrastructure, standardize QA procedures, oversee debugging, resolve software issues, and design Workday solutions with business partners and architects. The role requires extensive Workday integration, architecture, security, protected-information, and HR systems experience. It is remote with occasional travel to Humana offices.