Teams at Humana

Leads enterprise technology solution implementation from requirements gathering and system design through testing, operational readiness, and production transition. Manages complex technical and operational problems, continuous improvement initiatives, AI-powered solution delivery, and multiple project teams. Collaborates with architecture, security, compliance, legal, data governance, and business stakeholders to deliver scalable solutions aligned with enterprise objectives.

Leads Medicaid member and associate journey mapping and service experience optimization. Develops personas and journey maps, analyzes feedback and engagement data, identifies pain points, and partners with digital, IT, product, and support teams on improvements. Implements experience programs, tracks KPIs, facilitates workshops, leads optimization projects, and shares insights to improve satisfaction, loyalty, retention, and administrative efficiency.

Lead IT due diligence and end-to-end integration for M&A, divestitures, JVs, and investments. Develop integration strategies, Day 1 plans, budgets, risk mitigation, governance, and stakeholder communications across applications, infrastructure, cloud, cybersecurity, data, vendors, and IT teams to realize synergies and value.