Teams at HubSync

Leads Customer Success Manager and Technical Account Manager teams, defining post-sales strategy, engagement models, health scoring, retention programs, renewal forecasting, and escalation processes. Owns customer outcome metrics including retention, adoption, churn, and satisfaction. Partners with Sales, Product, Professional Services, Education, and Support to drive expansion, resolve risks, improve customer experience, and build scalable team operations and career paths.

Own post-deployment customer relationships for enterprise SaaS accounts, driving onboarding, adoption, business outcomes, renewals, satisfaction, and expansion. Build executive relationships, lead QBRs, manage escalations, coordinate cross-functional teams, and maintain customer success plans. Track health scores, adoption, renewal forecasts, and CSAT/NPS while using customer insights to improve processes and identify growth opportunities.

Own a portfolio of 8–12 critical B2B SaaS accounts from implementation through renewal. Build executive relationships, resolve issues, lead business reviews, manage account health, forecast renewals, negotiate contracts, and drive expansion revenue. Collaborate with Sales, Implementation, Support, Product, Legal, and Finance to deliver client value, reduce churn, and translate recurring feedback into product improvements.