Teams at HubSpot

Advise enterprise prospects and customers on HubSpot implementation and service strategies. Diagnose business and technical needs, create customized implementation plans, define resources, set milestones, present to executives, influence purchase decisions, and support partner relationship development. Provide best-practice guidance on deployment planning, change management, integrations, and technical strategy to drive long-term customer success.

Manage a high-volume book of scaled SaaS customers to drive renewals: identify risk, lead renewal negotiations, ensure contract accuracy, engage customers via email/phone/virtual meetings, partner with internal teams, and use HubSpot/AI-enabled workflows to maintain renewal readiness and customer health data.

Manage a high-volume book of SaaS customers to drive renewals: identify risk, lead renewal negotiations, ensure contract accuracy, coach on adoption, and collaborate with Support, Sales, and QTC while maintaining accurate CRM records.