Teams at Hubexo

Manage and grow B2B client accounts across Southeast Asia, particularly Vietnam, by driving adoption, retention, renewals, upsells, and cross-sells. Monitor account health and usage, develop engagement strategies, lead consultative client meetings, address risks and escalations, and collaborate with Sales, Product, and Marketing. The role requires strong commercial, stakeholder management, negotiation, CRM, analytics, and Vietnamese and English communication skills.

Manage a portfolio of B2B customer accounts across onboarding, adoption, engagement, retention, and renewals. Own GRR targets, renewal execution, churn-risk mitigation, account health tracking, and expansion collaboration. Build customer relationships, conduct business reviews, communicate value, maintain accurate HubSpot CRM records, analyze retention metrics, and coordinate with Sales, Customer Care, Product, Finance, and Revenue Operations.

Support Revenue Operations by consolidating and analyzing data, building forecasting and revenue models, developing dashboards and performance metrics, and translating findings into recommendations. The role also supports SaaS revenue planning using ARR, churn, CAC, LTV, and NRR metrics, while designing AI-powered workflows to automate analysis and improve commercial decision-making across global teams.