HUB24 Limited Benefits Overview

Provide oversight and assurance of material service providers to support Trustee governance and regulatory compliance (SPS 515, CPS 230). Analyse provider reporting and member outcome metrics, conduct desktop and deep-dive reviews, track remediation, support product governance and incident/BCP obligations, prepare reports for management and trustee committees, and contribute to continuous improvement of controls and member communications.

Supports investment operations by processing and reconciling cash transactions, allocating receipts, investigating unknown deposits, administering rebate payments, and resolving discrepancies. Maintains accurate operational records, liaises with fund managers and internal stakeholders, follows compliance requirements, and contributes to process improvements. The role requires attention to detail, financial data analysis, knowledge of Australian payment practices, and a commitment to quality client service in a fast-paced environment.

Lead a small multidisciplinary team delivering practical AI, automation, workflow, and low-code solutions across the organisation. Partner with business stakeholders to identify productivity and risk-reduction opportunities, oversee solution design and implementation quality, manage technology vendors, and ensure secure, scalable, supportable outcomes in a regulated environment. The role combines people leadership, hands-on delivery, technical governance, stakeholder engagement, and continuous improvement.