Teams at HSA Bank, a division of Webster Bank, N.A.

Manage employer benefits accounts within the Consumer Driven Healthcare space. Lead client strategy discussions, provide product training, support adoption, resolve service issues, mitigate retention risks, identify upsell and cross-sell opportunities, track engagement outcomes, and collaborate on process improvements. The role requires strong relationship management, communication, problem-solving, confidentiality, and mandatory travel based on business needs.

Manage employer client accounts in Consumer Driven Healthcare and employee benefits. Lead strategy discussions, deliver product training, resolve service issues, identify upsell opportunities, track engagement, drive retention and process improvements, and collaborate cross-functionally while maintaining confidentiality and supporting revenue growth.

Supports HSA Bank’s Growth team and remote sales and relationship management teams by managing requests, inbox workflows, employer and broker changes, proposals, RFPs, data systems, collateral, payments, vendor contracting, events, content management, and team training.